Terms of Use

Acceptance of Terms

By creating an account, participating in our learning programs, or simply browsing our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. This agreement becomes effective immediately upon your first use of our services.

Educational Nature of Services

soravextilo provides educational content and training programs focused on financial literacy, business development, and professional skills enhancement. Our services are designed for educational purposes only and do not constitute financial advice, investment recommendations, or guaranteed outcomes.

User Responsibilities

Service Availability

We strive to maintain consistent access to our educational platform, but cannot guarantee uninterrupted service. Scheduled maintenance, technical difficulties, or unforeseen circumstances may temporarily affect availability. We will provide reasonable notice for planned maintenance when possible.

Content and Feature Updates

Our educational content, course materials, and platform features may be updated, modified, or discontinued at our discretion. We continuously improve our offerings based on industry developments, user feedback, and educational best practices. Users will be notified of significant changes that affect their current enrollments.

Account Management

Users are responsible for maintaining accurate account information and securing their login credentials. We reserve the right to suspend or terminate accounts that violate these terms, engage in disruptive behavior, or remain inactive for extended periods. Account termination procedures will follow our standard protocols with appropriate notice periods.

Ownership of Materials

All course content, educational materials, software, graphics, and other intellectual property on our platform remain the exclusive property of soravextilo or our licensed content providers. This includes but is not limited to video lectures, written materials, interactive exercises, assessment tools, and proprietary methodologies developed for our programs.

Permitted Use

Users may access and use our educational materials solely for personal learning and professional development. You may download materials for offline study, take notes, and create personal summaries. However, redistribution, commercial use, or sharing of account access is strictly prohibited.

Prohibited Activities

Payment Processing

All payments for our educational programs are processed securely through approved payment processors. Prices are displayed in Australian dollars and include applicable taxes. Payment is due at the time of enrollment unless alternative arrangements have been specifically authorized.

Refund Policy

We offer a 14-day satisfaction guarantee for most educational programs. Refund requests must be submitted within this timeframe and should include specific reasons for dissatisfaction. Refunds are processed within 5-7 business days after approval. Certain specialized programs or one-on-one coaching sessions may have different refund terms as specified at enrollment.

Subscription Services

Monthly or annual subscription services automatically renew unless cancelled at least 48 hours before the next billing cycle. Users can manage their subscriptions through their account dashboard or by contacting our support team. Pro-rated refunds may be available for annual subscriptions cancelled within the first 30 days.

Information Collection

We collect personal information necessary to provide educational services, including contact details, payment information, learning progress data, and user preferences. Our data collection practices comply with Australian Privacy Principles and are detailed in our comprehensive Privacy Policy.

Data Security

We implement industry-standard security measures to protect user data, including encryption, secure servers, and regular security audits. However, no online system is completely secure, and users should take reasonable precautions with their account information and personal data.

Third-Party Services

Our platform may integrate with third-party educational tools, payment processors, or analytics services. These integrations are governed by the respective privacy policies of those services, and users should review them independently. We select partners who maintain high standards for data protection and user privacy.

Service Limitations

While we strive to provide accurate and up-to-date educational content, we cannot guarantee that all information will be error-free or applicable to every situation. Users should conduct their own research and consult with qualified professionals before making significant business or financial decisions based on our educational materials.

Liability Limitations

To the maximum extent permitted by law, soravextilo's liability for any damages arising from use of our services is limited to the amount paid for the specific educational program in question. We are not liable for indirect, consequential, or punitive damages, including but not limited to lost profits, business interruption, or data loss.

Force Majeure

We are not responsible for delays or failures in service delivery caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or other force majeure events. In such cases, we will make reasonable efforts to minimize disruption and provide alternative access methods when possible.

Account Termination

Either party may terminate this agreement at any time. Users can close their accounts through the account settings or by contacting support. We may suspend or terminate accounts for violations of these terms, non-payment, or other legitimate business reasons with appropriate notice.

Dispute Resolution Process

We encourage users to contact our support team first to resolve any issues or concerns. For formal disputes, we prefer mediation through recognized Australian dispute resolution services. Any legal proceedings must be conducted under Australian law and within the jurisdiction of Newcastle, New South Wales courts.

Survival of Terms

Certain provisions of these terms will survive account termination, including intellectual property rights, payment obligations, confidentiality requirements, and limitation of liability clauses. Users remain bound by these surviving terms even after service termination.