Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Last Updated: January 2025
Information We Collect
When you use soravextilo's financial platform, we
collect several types of information to provide you
with personalised services and improve your
experience. This collection happens through various
interactions you have with our platform.
Personal identification information including
your name, email address, phone number, and
postal address
Financial information such as bank account
details, transaction history, and investment
preferences when relevant to our services
Technical data including IP addresses, browser
types, device information, and usage patterns on
our platform
Communication records from emails, phone calls,
and chat interactions with our support team
Preference data about your interests,
communication choices, and customisation
settings
How We Use Your Information
Your data serves specific purposes that directly
benefit your experience with soravextilo. We don't
collect information just for the sake of it –
everything we gather helps us deliver better
financial education and services to you.
| Purpose | Data Types Used | Legal Basis |
|---|---|---|
| Account management and service delivery | Personal details, contact information | Contract performance |
| Educational content personalisation | Learning preferences, progress data | Legitimate interest |
| Customer support and communication | Contact details, interaction history | Contract performance |
| Platform security and fraud prevention | Technical data, usage patterns | Legitimate interest |
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and Australian
Privacy Principles, you have specific rights
regarding your personal information. We take these
rights seriously and have established clear
procedures for you to exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request, subject to identity verification.
Correction Rights
Ask us to correct any inaccurate or outdated personal information. We'll update our records promptly once we verify the correct information.
Deletion Requests
Request deletion of your personal information when it's no longer necessary for our services, subject to legal retention requirements.
Marketing Opt-out
Unsubscribe from marketing communications at any time through email links or by contacting us directly.
Data Security Measures
Protecting your personal information is fundamental
to how we operate. We've implemented multiple
layers of security to safeguard your data against
unauthorised access, disclosure, or misuse.
Our Security Framework
We use industry-standard encryption for data
transmission and storage, regular security
audits, access controls that limit staff access
to necessary information only, and secure data
centres with physical access restrictions.
256-bit SSL
encryption Multi-factor
authentication Regular security
audits Staff training
programs Incident response
procedures Data backup systems
Information Sharing and Disclosure
We don't sell your personal information to third
parties. However, there are specific circumstances
where we may share your information with trusted
partners or as required by law.
Service providers who help us deliver our
platform, such as payment processors and email
service providers, under strict confidentiality
agreements
Legal authorities when required by Australian
law, court orders, or to protect our rights and
the safety of our users
Professional advisers including lawyers,
accountants, and auditors who assist with
business operations under confidentiality
obligations
Potential buyers in the event of a business sale
or merger, with your consent or as permitted by
law
Data Retention and Deletion
We keep your personal information only as long as
necessary for the purposes we collected it.
Different types of information have different
retention periods based on legal requirements and
business needs.
Retention Periods
Account information is retained while your
account remains active and for seven years after
closure for tax and legal compliance.
Communication records are kept for three years
to help resolve any disputes or issues.
Technical logs and analytics data are typically
deleted after two years unless required for
ongoing security investigations.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies
to improve your browsing experience and understand
how you interact with our platform. You can control
cookie settings through your browser preferences.
Essential cookies that are necessary for basic
website functionality and cannot be disabled
Performance cookies that help us understand how
visitors use our site to improve user experience
Preference cookies that remember your settings
and personalise your experience
Marketing cookies that track your browsing
habits to show relevant advertisements
International Data Transfers
While we primarily store and process your data
within Australia, some of our service providers may
be located overseas. When we transfer data
internationally, we ensure appropriate safeguards
are in place to protect your privacy rights.
We only work with countries that have adequate
privacy protections or implement additional
contractual safeguards to maintain the same level
of protection your data receives in Australia.
Changes to This Privacy Policy
We review and update this privacy policy regularly
to reflect changes in our practices, technology, or
legal requirements. When we make significant
changes, we'll notify you through email or a
prominent notice on our website.
Minor updates that don't materially affect your
rights may be made without individual notification,
but we'll always update the "Last Updated" date at
the top of this policy.
Contact Us About Privacy
Privacy Officer soravextilo Financial
Platform
Address: 521 Hunter St, Newcastle
NSW 2300, Australia
Phone: +61402112029
Email: info@soravextilo.com